RareFold – Return, Refund & Replacement Policy

Last updated: November 2, 2026

At RareFold, our products are made and fulfilled on demand. We work with a third-party production and fulfilment partner to manufacture and deliver your orders.

Because each product is made specifically for an order, we follow a limited-return policy. However, if you receive a defective, damaged, or incorrect product, we are here to help.

Please read this policy carefully before placing an order.

1. Return Eligibility

As our products are made to order, we generally do not accept returns or refunds for the following reasons:

• Change of mind after placing an order.

• Incorrect size selected by the customer.

• Personal preference or dissatisfaction with the fit, style, or design.

• Minor colour differences caused by screen settings, lighting, or printing methods.

• Minor variations in print placement or measurements that fall within standard manufacturing tolerances.

We recommend reviewing the product description, available images, and size chart carefully before placing your order.

These restrictions do not apply where a return, replacement, refund, or other remedy is required under applicable consumer-protection laws.

2. Damaged, Defective, Misprinted or Incorrect Products

We take product quality seriously. If you receive a product that is damaged, defective, misprinted, or different from the product you ordered, please contact us within 7 days of delivery.

To help us investigate your claim, please provide:

• Your order number.

• Clear photographs showing the product and the reported issue.

• Photographs of the original packaging.

• An unboxing video, preferably showing the package being opened and the issue discovered.

Please retain the product and its packaging until your claim has been reviewed.

Our team will assess your request and coordinate with our production and fulfilment partner to investigate the issue.

If your claim is approved, an appropriate resolution may include a replacement, refund, or another remedy, depending on the circumstances and applicable law.

Important: We strongly recommend recording an unboxing video for every order. Our fulfilment partner may require this evidence to verify damage, manufacturing defects, or shipping-related issues. If you cannot provide a video, please still contact us with the available evidence so we can review your claim.

Please do not return or ship any product without receiving instructions from our customer support team.

3. Size Exchanges and Fit Issues

Please consult the size chart provided on the relevant product page before placing your order.

Because our products are made to order, we generally do not offer exchanges or refunds for customer-selected sizes that do not meet personal fit preferences.

However, if you receive a size different from the one you ordered, please contact us within 7 days of delivery with your order number and photographs of the product and its size label.

We will investigate the issue and arrange an appropriate resolution if the claim is approved.

Where a customer requests a voluntary size exchange for a correctly supplied, non-defective product, any available exchange or replacement will be subject to approval and may involve additional charges.

Nothing in this section limits any remedy required by applicable law.

4. Order Cancellation Policy

You may request cancellation as soon as possible after placing an order.

• Before production or processing begins: We will review your cancellation request and cancel the order where possible.

• After production or processing begins: Cancellation may no longer be possible because the product may already be manufactured or prepared for shipment.

• After dispatch: Cancellation may not be possible through the standard order-cancellation process.

Please email us promptly if you wish to cancel an order.

If a cancellation is approved and payment has already been collected, any applicable refund will be processed in accordance with our refund policy and applicable law.

5. Undelivered Orders and Return to Origin (RTO)

An order may be returned to our fulfilment partner if the courier cannot complete delivery.

Possible reasons include:

• An incomplete or incorrect delivery address.

• The customer being unavailable during delivery attempts.

• The customer refusing delivery.

• The Cash on Delivery amount not being available at the time of delivery.

• Courier serviceability issues or other delivery-related circumstances.

If an order is returned to the fulfilment partner, we will review its status and contact you where necessary to determine the next steps.

Depending on the circumstances, available options may include re-shipping the order or another appropriate resolution.

Additional shipping or handling charges may apply to re-shipping where applicable. Any charges payable by the customer will be communicated before proceeding and will be subject to applicable law.

If a shipment is confirmed lost in transit, please contact us so we can investigate and arrange an appropriate resolution under the applicable refund policy and consumer-protection requirements.

An undelivered or returned order does not automatically qualify for a refund merely because the courier could not complete delivery. However, this does not limit any refund or other remedy required by law.

6. Refund Policy

Refunds will be considered for eligible claims, including approved defective-product claims and confirmed lost shipments, subject to the circumstances and applicable law.

If a refund is approved:

• We will generally issue it to the original payment method wherever possible.

• For Cash on Delivery orders, we may request your bank account or UPI details to process the refund.

• Processing times may vary depending on the payment provider, bank, or payment method.

• We will communicate any relevant refund updates through the contact details associated with your order.

Shipping charges and other fees will be assessed according to the circumstances of the claim and applicable law.

Our production and fulfilment partner may have separate claim requirements. RareFold will coordinate with the partner when investigating your request, but your rights as a customer are not determined solely by whether the partner reimburses RareFold.

7. Product Colour and Printing Variations

We make reasonable efforts to represent our products accurately through photographs, product descriptions, and digital previews.

However, slight colour differences may occur because of screen calibration, lighting conditions, printing processes, and material characteristics.

Minor variations that do not constitute a defect are generally not eligible for a return or refund.

Similarly, minor measurement or print-placement variations may occur during manufacturing. This does not exclude remedies where a product is materially defective, incorrectly supplied, or otherwise eligible for a remedy under applicable law.

8. How to Request a Return, Replacement or Refund

If you experience an issue with your order, please follow these steps:

Step 1: Email our customer support team at rarefold.official@gmail.com.

Step 2: Include your order number and the contact details associated with your purchase.

Step 3: Describe the issue clearly and attach the available photographs, videos, or other supporting evidence.

Step 4: Allow our team to review the request and coordinate with our fulfilment partner where necessary.

Step 5: Follow the instructions provided by our team regarding an approved replacement, return, or refund.

Please do not send products directly to our fulfilment partner or any other address without prior instructions from RareFold.

We aim to review requests fairly and communicate the next steps as promptly as reasonably possible.

9. Contact Information

For questions about returns, replacements, refunds, cancellations, or delivery issues, please contact us:

Brand: RareFold
Email: rarefold.official@gmail.com
Phone: +91 88500 88626

Please include your order number in all order-related enquiries so that we can assist you efficiently.

Thank you for choosing RareFold.

RareFold – Wear Your Attitude.